General Returns All returns must be initiated within 14 days of the shipment date. To qualify for a return, items must be unused, in their original condition, and returned as per the instructions provided after contacting our Customer Service at info@restorevibe.co.uk. Items not returned in accordance with these guidelines will not be eligible for a refund or credit. This policy applies only to purchases made directly through our website. For items purchased through third-party retailers, please contact them directly for their returns policies.
Standard Product Returns Items eligible for return must be in unused condition and identical to how they were received, with all original seals and packaging intact and undamaged. Returns must be made within 14 days from the shipment date. To initiate a return, please contact us at info@restorevibe.co.uk for a return label.
Damaged Products If a product is received damaged or differs significantly from the description on our product information page, we accept returns for a full refund under our Refund Policy outlined below. Once we confirm that the product was damaged and returned according to our return procedures, a refund will be issued to your original payment method, or a replacement product will be sent. Refunds will include the original delivery fee.
Please report any delivery errors within 1 day of delivery. We have a thorough checking system in place before dispatch from our warehouse. For UK customers, if you do not receive your order within 10 days of the dispatch date, inform us within these 10 days. Notifications beyond this period will mean we are not liable for the parcel’s whereabouts or its compensation if lost or stolen.
In the event of receiving a damaged parcel or missing items, retain all external packaging, which we may need to collect for investigation by our courier service. Sign for any damaged boxes as ‘damaged’ upon delivery. Where possible, add ‘damaged’ along with your name in the signature field. You may be required to provide photographic evidence of the damaged packaging and/or product to expedite the resolution process.
For queries regarding returns, contact our customer service at info@restorevibe.co.uk.
Refunds Upon receipt of your returned item(s), we will inspect them and notify you. If the items are in a suitable condition matching the reason for the refund, we will process the refund to your original payment method, following your payment issuer’s policies. Refund times may vary depending on your payment provider but will include any postage paid.
Unreceived Goods If you do not receive your goods within the timeframe specified in your Order Dispatch Confirmation, please get in touch with us at info@restorevibe.co.uk.